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Welcome to Libros Desafío Resources catalog. You don't have to open an account to look around. Please feel free to browse through our categories. If you see something you like, add it to your shopping basket. You can decide later if you really want it now. If you find something you like, you can open an account when you are ready to order. If you have questions or suggestions about our products or our catalog site, please don't hesitate to contact us.
Ordering - Ordering Options - Ordering Confirmation - International Visitors - Returns Payment Options - Credit Cards - Bill Your Account- Payments- Sales Tax - Canadian Prices/Exchange Rate Shipping - Shipping Options- Shipping Charges - Expedited Shipping Options - International Shipments - Customs
OrderingOrdering Options Phone: 1-800-425-8355 (8:30-4:30 EST, Monday – Friday) Phone: 1-616-224-0799 (Spanish representative) Fax: 1-616-224-0834 Email: ventas@librosdesafio.org Mail: 2850 Kalamazoo Ave SE Grand Rapids, MI 49560 Ordering Confirmation You will receive an order confirmation immediately after placing your order. If you have a problem with your order or need to cancel an order please contact our Customer Service department at 1-800-426-8355 or 1-616-224-0799 or send an email to ventas@librosdesafio.org If you order a book that is out of stock you will be notified on your packing slip. We will ship the portion of your order that is in stock and bill you only for that shipment plus shipping and handling charges. When the out-of-stock item becomes available we will bill your credit card for the cost of the book plus shipping and handling charges. You may cancel your backorder any time prior to the book being shipped. If you have a question about the status of your backorder or would like to cancel your backorder contact our Customer Service department at 1-800-426-8355 or 1-616-224-0797 or send an email to ventas@librosdesafio.org International Visitors All payments are accepted in US currency. Please see International Shipments for more information. Returns: You may return materials to us with prior permission. We will only accept returns of clean, unused, in-print materials that are in saleable condition, and unused, unopened. Please contact us at phone number 1-800-426-8355 or 1-616-224-0799 or send an email to ventas@librosdesafio.org We will credit the value of the item(s) and any taxes that you were charged. Shipping charges are non-refundable. Once your return has been processed in our warehouse you will be credited for the return. Please allow 2-3 weeks. Also, if you want your return credited to the credit card you used for the original order please note that in the return. We are not responsible for returned materials that we do not receive.
Payment OptionsCredit Cards: You may use your MasterCard, VISA, or Discover card (only US) if you choose to make a purchase on our secure website. Web users who prefer to pay by check or money order should mail their order to the address below. Bill Your Credit Account: If your church or organization already has an account in good standing we would be happy to invoice the account for your order. If your church, ministry, or organization would like to set up an account contact our office at 1-800-426-8355. Please note that we may require your first order to be placed on a credit card. Payments: Make checks payable to Libros Desafío. In the US and all countries except Canada, please send payment in US funds to: Libros Desafío 2850 Kalamazoo Ave SE Grand Rapids, MI 49560 In Canada please send payment in Canadian funds to: Libros Desafío PO Box 5070 - STN LCD Burlington, ON L7R 3Y8 Canada Sales Tax: 6% sales tax is charged on the total invoice value (including shipping and handling) for all orders shipped within Michigan (unless tax exempt). 7% for GST is charged on the total invoice value (including shipping and handling) for all orders shipped within Canada except orders shipped to Nova Scotia, New Brunswick, and Newfoundland.
15% for HST is charged on the total invoice value (including shipping and handling) for all orders shipped to Nova Scotia, New Brunswick, and Newfoundland.
Canadian Prices/Exchange Rate:
Prices on our website are displayed in Canadian funds for visitors originating from Canada using Canadian internet service providers. Please note that our Canadian prices are adjusted monthly (if the exchange rate has changed by $0.05 or more in either direction from the rate in our system).
Shipping
Shipping Options
Unless otherwise requested, your order will be shipped via UPS Ground or United States Postal Service (USPS) in the US and Expedited Parcel in Canada. Shipments to PO boxes (in the US), APO/FPO addresses, and US possessions are shipped via USPS.
Orders ship from either our Grand Rapids, Michigan, warehouse or our Burlington, Ontario, warehouse within 24 hours from receipt of your order. All orders will take 2-10 business days depending on where you live. Delivery time for backordered items will vary according to when the item becomes available.
Shipping to Alaska, Hawaii and Puerto Rico may require an additional 2 to 4 days for delivery.
Orders may also be picked up at either our Grand Rapids, Michigan, or Burlington, Ontario, office.
Standard Shipping Charges (US & Canada):
No charge for zero-dollar orders
Minimum shipping charge: $5.50
| If your order totals: |
Your shipping charge is: |
| Less than $25.00 |
$5.50 |
| $25.01 - $50.00 |
$6.95 |
| $50.01 - $100.00 |
$8.95 |
| $100.01 - $150.00 |
$11.95 |
| $150.01 - $200.00 |
$15.95 |
| $200.01 - $300.00 |
$22.95 |
| Over $300.00 |
8% of the order total (maximum charge is $75.00) |
Expedited Shipping Options:
For an additional charge expedited shipping options are available. Please call at 1-800-426-8355 or 1-616-224-0799 or send an email to ventas@librosdesafio.org for a price quote. You will be billed for the actual freight charges, based on the weight (including packaging) and destination of the order.
In the US we can ship your order via UPS Next Day Air®, UPS Next Day Air® Saturday Delivery, UPS 2nd Day Air®, UPS 3 Day Select®, FedEx Priority Overnight® and Express Mail®.
Please note that we must receive your order by 10:00am Eastern Time for same-day shipping.
We are unable to provide a flat shipping charge for expedited shipping services due to the wide variety of resources we carry.
International Shipments:
We ship international orders via International Parcel Post-Air (Airmail), Economy Mail Parcel Post, and Mailbag. We will ship Small Packet whenever possible. Please call at 1-800-426-8355 or 1-616-224-0799 or send an email to ventas@librosdesafio.org for a price quote. You will be billed for the actual freight charges based on the weight (including packaging), destination, and carrier of the order.
- Parcel Post-Air: 7-10 business days
- Economy Mail Parcel Post: 4-6 weeks
- Mailbag: up to 6 months
Customs:
You may be subject to import duties and taxes that are levied once a shipment reaches your country. You must assume additional charges for customs clearance, as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
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